The unit was very easy to use and I was able to take relaxation time while using it eg. reading a book, listen to a relaxation tape, music etc. It makes exercising pelvic floor muscles easy and effortless. It cured my stress/urge incontinence. I used everyday for 2-3 months and a couple of times a week since. The customer experience from neurotech® was excellent. The staff were courteous and very helpful. Thank you.